![]() To receive an RA#, Please call 1-80 or click here to send us an email. ![]() To return an item purchased online from you must notify The Music Den within 30 days from the date of the sale to receive an RA#.Īll returns must have an RA# (Return Authorization Number). For In-store purchases please refer to your receipt.) Please read the items below carefully to ensure that your Item Return is done correctly. Please see Reverb for their specific policies. The Music Den has a cash back return policy for all online returns 30 days from the date of sale. ![]() The Music Den wants you to be fully satisfied with your purchase. Be prepared to present identification and the purchasing credit card during pickup. When you arrive you can call the store at 97. Please wait for a confirmation email that your item is ready to be picked up. Be prepared to present identification and the purchasing credit card during pickup.Ĭurbside Pickups- Between 10am-5pm, Monday-Friday, you can choose to pick items up at our Randolph Store and have them brought out to you. ![]() Please call ahead to make sure that your item is at the store before coming to pick it up. In-Store Pickups- You can choose to pick items up at our Randolph Store. School Servicing- Items will be delivered to the school on our next scheduled weekly visit. The buyer must assume all shipping costs when returning an item. Shipping costs will not be refunded for returns. It may take one to two business days to process an order before it is actually shipped out. Orders made through will only ship to United States. Whether an order is shipped USPS or UPS is at The Music Den's discretion depending on what the situation may require. Standard Shipping- This is the default shipping method for orders shipping to a US state that is not in the lower 48, such as Hawaii or Alaska, Puerto Rico, or an APO/AE order. Those orders will ship using our Standard Shipping rate. Also items marked as "Oversized" will NOT ship free. This includes: scratches in the lacquer, wearing off of lacquer in certain spots, and small dings and dents.įree Shipping- Most orders $50.00 and over ordered from SHIP FOR FREE, but there are two exceptions: Orders that are being shipped to a location that is not in the lower 48 United States will NOT ship for free. Cosmetically, most used band instruments will show wear and tear. This means that pads are sealing correctly and any mechanical parts, such as keys, valves, and slides are moving freely and functioning as they should. Instruments are only listed for sale if they are in excellent playing condition. The absence of harsh chemicals is safer for the environment, our technicians, and most importantly, our customers and their instruments. Our Ultrasonic cleaner machine uses high-pitched sound waves and a biodegradable cleaning solution to more effectively remove debris than traditional methods which typically relied on harsh chemical baths. Our cleaning process utilizes a combination of ultra-sonic cleaning, the latest cleaning technology in the industry, and hand cleaning. You can be confident that they are ready to be played.Įach instrument is cleaned and any accessories such as mouthpieces, mouthpiece caps, and ligatures are sterilized. Used Woodwind and Brass instruments at The Music Den: Ready to be playedĪll used band instruments are inspected, serviced, and played tested by our repair technicians. Durable construction and full sound makes this euphonium ideal for school use. It is lighter weight than more advanced models making it easier to hold and play, but still features a big full sound, and easy response. The YEP-201 is an excellent alternative for younger players. Please view listing photos for cosmetic condition.*
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